Mercedes-Benz dealerships ranked highest in the newly released 2010 Pied Piper Prospect Satisfaction Index® (PSI®) U.S. Auto Industry Study, one of a series of unique national benchmarking studies using “mystery shoppers” to measure and compare how consumers are treated when shopping.
Disclaimer: The Mercedes-Benz dealer network received the highest numerical score in the proprietary 2010 Pied Piper Prospect Satisfaction Index® (PSI®) U.S. Auto Industry Benchmarking Study, based upon the findings from 3,658 hired anonymous “mystery shoppers” sent into auto dealerships nationwide representing 34 auto brands between July 2009 and June 2010. Proprietary study results are based upon patent-pending Pied Piper PSI® process. Your experiences may vary. Visit piedpiperpsi.com.